Privacy Policy

1. Information we collect

Information you provide

When you submit a form, request a market scan, schedule a strategy call, or contact us directly, we may collect information such as your name, email address, phone number, company name, website, primary service, service area, growth goals, notes, and other information you choose to provide.

Information collected automatically

When you use the website, certain technical information may be collected automatically, including your IP address, browser and device information, approximate location, referring pages, pages viewed, interaction data, and cookie or similar identifier data.

Analytics information

We use Google Analytics 4 to understand how visitors find and use the website. Google Analytics may collect information such as session and engagement data, browser and device details, approximate geographic information, and identifiers stored in cookies or similar technologies.

2. How we use information

We may use the information we collect to:

• Respond to questions, inquiries, and service requests.
• Prepare and deliver requested market scans or related analysis.
• Schedule, administer, and follow up on strategy calls.
• Evaluate whether our services are a good fit for a business.
• Provide, support, and improve our services and website.
• Measure website traffic, performance, and user experience.
• Protect the website, our systems, and users from abuse or fraud.
• Maintain business, accounting, legal, and operational records.
• Comply with applicable legal obligations.

3. How we disclose information

We may disclose information to vendors and service providers that help us operate the website or provide services, such as website hosting and infrastructure providers, analytics providers, email and productivity services, and scheduling or calendar services. These providers may process information on our behalf as necessary to perform their services.

We may also disclose information when reasonably necessary to comply with law, protect rights or safety, investigate misuse, or complete a merger, acquisition, financing, sale, or other business transaction involving all or part of Relevance Protocol.

We do not sell personal information. We do not currently use personal information collected through this website for third-party cross-context behavioral advertising.

4. Google services

We use Google services that may include Google Analytics, Google Calendar, Google Meet, and Google email or productivity tools. Information submitted when booking a call may be used to create a calendar event, send confirmations, and provide meeting details. Google processes information according to its own terms, policies, and privacy practices.

5. Cookies and similar technologies

The website and third-party services we use may place cookies or similar technologies in your browser. These technologies can help operate the site, remember identifiers, understand traffic, and measure engagement. You can control cookies through your browser settings. Where applicable law requires additional consent for a particular technology, we will request it as required.

6. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to respond to requests, maintain business records, provide services, resolve disputes, enforce agreements, protect our systems, and meet legal or accounting obligations. Retention periods can vary based on the type of information and the reason it was collected.

7. Data security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, or alteration. No internet transmission, storage system, or security measure can be guaranteed to be completely secure.

8. Your privacy choices

Depending on where you live and the laws that apply, you may have rights relating to your personal information, such as rights to request access, correction, deletion, or a copy of certain data, or to object to or opt out of certain processing. Where applicable law grants these rights, we will honor verified requests as required.

To make a privacy request, email hello@relevanceprotocol.com. We may need to verify your identity before completing a request.

9. Children's privacy

This website and our services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.

10. Third-party websites

The website may link to third-party websites or services. We are not responsible for the privacy, security, content, or practices of those third parties. Review their policies before providing them with personal information.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, data practices, or legal requirements. When we make changes, we will update the effective date shown at the top of this page.

12. Contact us

Questions about this Privacy Policy or our privacy practices can be sent to hello@relevanceprotocol.com.